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Online Payment Gateway. Best Payment Gateways - Sep 2014

RANK COMPANY NAME YEAR FOUNDED REVENUE FULL TIME EMPLOYEES ACTIVE CLIENTS CLIENT RETENTION RATE PRICING CLIENTS Overall Score Composite score based on criterias and quality of work observed.
0100
GVGE
Competitive Rates Processor's ability to provide competitive pricing rates. Reliability Processor's overall reliability in service and processing. Efficiency Processor's overall ability to provide an efficient service with the least amount of inconvenience. Variance The processor's ability to provide a variation of services and options to meet the needs of their customers. Customer Support Processor's ability to communicate effectively with their customers. Change in Rank Indicates shift in rank from previous month's rank.
1st Award
Flagship Merchant Services

Walnut Creek, California Mark D Ambrosio 866-829-0944_ Visit Flagship Merchant Services File A Complaint
Commend This Vendor
2001 $50 - $100 million Above 100 30,000+ 90% 98% Marissa Paccilo, Mary Simmons, David Jackson, Jack Mayfield
100%
100 100 100 100 100 NC More Info
2nd Award
Intrix Technology, Inc.

Roseville, California Jeff Connors (917) 864-0941_ Visit Intrix Technology, Inc. File A Complaint
Commend This Vendor
1986 $1 - $10 million 11 - 25 2,000+ 98% 99% Confidential
98.8%
99 98 100 98 99 NC More Info
3rd Award
Fastcharge.com

Spokane, Washington Bob Donegan 800-459-0625_ Visit Fastcharge.com File A Complaint
Commend This Vendor
1999 Under $1 million 1 - 10 5000+ 98% 99% Confidential
98%
96 99 98 100 97 NC More Info
4
Meritus Payment Solutions

Santa Ana, California Warren DiChiara 877-895-4462_ Visit Meritus Payment Solutions File A Complaint
Commend This Vendor
2008 $50 - $100 million Above 100 10,000 92% 98% Confidential
97%
96 98 97 99 95 - More Info
5
Credit Card Processing Specialists

Grandville, Michigan Mike Konig 877-554-5853_ Visit Credit Card Processing Specialists File A Complaint
Commend This Vendor
2010 $1 - $10 million 26 - 50 1,000+ 98% 99% Ace Hardware, Discovery Network, South Central Pallets, Advance Auto Parts, Main Street Technologies
95.8%
96 96 96 94 97 - More Info
6
Authorize.Net

American Fork, California John Bodine 801-492-6450_ Visit Authorize.Net File A Complaint
Commend This Vendor
2013 $50 - $100 million 1 - 10 10000+ 92% 95% innerfence, Prest Shop, shopify, Magento, Volusion
94.6%
94 96 94 93 96 NC More Info
7
2Checkout.com

Columbus, Ohio Alan Homewood 614-921-2450_ Visit 2Checkout.com File A Complaint
Commend This Vendor
2000 Over $100 million Above 100 1000+ 89% 95% Anchor Hocking, Ohio Motorcyclists, Znode
93.8%
93 94 95 94 93 NC More Info
8
PayPal

San Jose, California Don Kingsborough (408) 967-3794_ Visit PayPal File A Complaint
Commend This Vendor
1999 Over $100 million Above 100 10,000+ 98% 98% rent.com, half.com, stubhub, shopping.com
91.8%
92 92 91 93 91 NC More Info
9
First Data Corporation

Greenwood Village, Georgia Mark Herrington (404) 890-2410_ Visit First Data Corporation File A Complaint
Commend This Vendor
1989 Over $100 million Above 100 10,000+ 90% 98% Estarstation.com, valuelink.biz
90.8%
92 90 90 90 92 +1 More Info
10
1stPayGateway.Net

Cherry Hill, New Jersey Harry Sharp 888-417-8729_ Visit 1stPayGateway.Net File A Complaint
Commend This Vendor
2010 $10 - $50 million 26 - 50 1,000+ 94 98% Confidential
90.4%
91 90 91 90 90 - More Info

Evaluation Criteria for Payment Gateway

The independent authority on credit card processors, topcreditcardprocessors.com, is a research firm dedicated to identifying and ranking the best credit card processors in the United States. Through an in-depth vendor analysis, client evaluation, and the use of our proprietary evaluation criteria, we have put together a list of the top payment gateway services. Our analysis delves into a vendor’s business practices and compares them against industry standards to ensure that the service is quality. Often times we connect directly to the clients of a vendor and ask about their overall experience.

There are five key areas which we have identified as significant for a payment gateway service:

Since each merchant has slightly different needs that often increase as business increases, competitive pricing tiers are a must. Moving vendors can be difficult and providing several tiers of service helps the merchant grow with their vendor. Vendors that provide basic services for merchants starting out and advanced, full-featured plans for large businesses show that they value merchants and have the capability to grow with the business.

Payment gateways can become very complex as features and options are added. While some companies may do fine with basic features and options, other companies need more complex payment gateways. The ability to provide exactly what the business needs makes it possible to provide an excellent payment gateway service to merchants. Customers must be able to pay with a variety of payment methods from credit cards to online checks. Merchants need a way to monitor and flag potentially fraudulent transactions to prevent damage to their business.

As additional features are added, the design of the system becomes more complicated. Payment gateways that provide a strong list of features while still maintaining their ease of use provide the best value for merchants. Merchants that have complicated features and don't know how to use them correctly won't be able to get the most out of their systems. When the design becomes so overladen with complicated features that the simplicity and ability of the customers to use the payment gateway suffers, the overall efficiency of the system is reduced.

Online systems have a tendency to break and go down intermittently. Payment gateway providers must have several options in place to deal with these issues to make sure that the company has access to representatives that can help get systems back online, regardless of the hour. By providing a variety of methods to contact customer support, payment system providers can decrease the amount of downtime and frustration created for both customers and merchants.

Payment gateways must have strong security protocols to protect customers from phishing attempts. This helps make sure that customers don't have to worry about losing their private financial information and become a victim of theft. Payment gateways must use strong encryption and dedicated storefronts to reduce the possibility of a data breach. Information should be provided with each transaction to make it possible for users to verify that the transaction is legitimate. Firms are judged based on how well they follow security protocols and standards set by law.

General Queries

  • How did you find your current payment processor?
  • What other payment processors, if any, have you used?
  • How many transactions do you process per month?
  • What would be three things you would change about your experience?
  • Rate your overall experience (1-10; 10 being the highest).

 

Project Specific Queries :

  • How quick does the platform process payments?
  • Have you experienced any issues caused by the payment platform? If so, how quickly were they resolved?
  • What types of fraud detection and prevention processes are put into place?
  • Which of their services and offering do you use? Which do you find to be the best?
  • How often do you communicate with their team? How does communication work?