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Best Online Payment Platforms - Sep 2014

RANK COMPANY NAME YEAR FOUNDED REVENUE FULL TIME EMPLOYEES ACTIVE CLIENTS CLIENT RETENTION RATE PRICING CLIENTS Overall Score Composite score based on criterias and quality of work observed.
0100
GVGE
Reliability Firm's overall ability to provide reliable payment processing services. Variance Firm's variety in payment processing services. Efficiency Firm's ability to process payments quickly and accurately. Customer Support Firm's ability to adequately provide support services to their merchants. Competitive Rates Firm's ability to provide rates which are competitive to others in the space. Change in Rank Indicates shift in rank from previous month's rank.
1st Award
Cardtronics

Houston, Texas Rick Updyke (469) 237-3111_ Visit Cardtronics File A Complaint
Commend This Vendor
2002 Over $100 million Above 100 10,000+ 93% 98% HSBC, Chase, walgreeens, CVS/Pharmacy, Costco Wholesale
99.2%
99 100 98 99 100 NC More Info
2nd Award
Elavon

Atlanta, Georgia Paul Clarke 678-731-5020_ Visit Elavon File A Complaint
Commend This Vendor
2005 Over $100 million Above 100 1000+ 99% 98% MICROS, Payment Integrated Loyalty Program
98.2%
96 98 99 98 100 NC More Info
3rd Award
Apriva’s

Scottsdale, Arizona Bill Clark (480) 421-1210_ Visit Apriva’s File A Complaint
Commend This Vendor
1999 $10 - $50 million Above 100 25+ 97% 0% Confidential
97%
95 99 97 98 96 NC More Info
4
Fidelity National Information Services

Jacksonville, Florida Frank R. Martire 904-438-6000_ Visit Fidelity National Information Services File A Complaint
Commend This Vendor
1961 Over $100 million 1 - 10 10,000+ 87% 98% Bankway Operational, Horizon 360 BI, Bank of the West, Cadence Bank
94%
93 94 93 95 95 +2 More Info
5
Heartland Payment Systems, Inc.

Princeton, New Jersey Bob Carr (609) 683-3831_ Visit Heartland Payment Systems, Inc. File A Complaint
Commend This Vendor
2000 Over $100 million Above 100 10.000+ 94% 80% Carolina Conceptions, CSRA, MPC, Dominican College, Main Street Bistro
92.8%
92 91 93 94 94 +2 More Info
6
Fiserv, Inc.

Brookfield, Wisconsin Gary Brand (972) 672-9872_ Visit Fiserv, Inc. File A Complaint
Commend This Vendor
1984 Over $100 million Above 100 10,000+ 95% 98% Confidential
91.8%
93 89 93 92 92 +2 More Info
7
First Data Corporation

Greenwood Village, Georgia Mark Herrington (404) 890-2410_ Visit First Data Corporation File A Complaint
Commend This Vendor
1989 Over $100 million Above 100 10,000+ 90% 98% Estarstation.com, valuelink.biz
91%
90 91 92 91 91 +2 More Info
8
Adaptive Payments

Plantation, Florida Shashi Kapur 954-756-1603_ Visit Adaptive Payments File A Complaint
Commend This Vendor
2006 $10 - $50 million 26 - 50 28 93 98% confidential
90.6%
91 91 91 89 91 - More Info
9
CyberSource Corp.

San Francisco, California Michael Walsh (650) 432-8327_ Visit CyberSource Corp. File A Complaint
Commend This Vendor
1997 $50 - $100 million Above 100 300+ 93% 98% Confidential
90.4%
92 89 90 92 89 - More Info

Evaluation Criteria for Payment Platforms

Payment platforms offer merchants a one-stop source for processing their payments in a variety of methods both online and through a machine. Each of the service providers in the list of the best payment platforms are full-service payment processors which produce a full range of payment processing services and solutions to assist merchants in handling their payments, reducing fraud, and verifying information. Our evaluation process has been created with the most important aspects of payment platforms identified to highlight the best service providers.

There are five key areas identified by topcreditcardprocessors.com as significant for providers of payment platforms:

The overall reliability of the processing methods provided in the payment platform is based on each of the methods of payment processing and how well they are able to process payments over time. Various problems which the merchant may run into with the processing service are analyzed based on the platform’s process for handling the issue quickly and efficiently.

Variance focuses on the availability of various process services, solutions, and other services which assist merchants. Having a variety of solutions to meet a merchant’s every need for payment processing allows merchants to easily consolidate all of their payments through a single source without having to find different solutions for each aspect of their business.

Having an efficient system for all aspects of payment processing and data consolidation ensures that the merchant will be able to easily track their incoming payments through all payment methods while being able to understand the progress of each payment.

The processes available for customer support are evaluated based on the response times, personalization, and efficiency of communication provided by the service provider to their customers in relation to all types of issues. Their ability to quickly communicate and handle the volume of support requests they receive is important for a payment platform to be able to manage a larger number of merchants.

The ability to offer competitive rates to their customers in comparison to other payment platforms ensures the payment processor is providing an additional value to the customer by assisting them in maximizing their bottom line.