Retail Merchant Account. Best Retail Credit Card Processing Services - Apr 2014

RANK COMPANY NAME YEAR FOUNDED REVENUE FULL TIME EMPLOYEES ACTIVE CLIENTS CLIENT RETENTION RATE PRICING CLIENTS Overall Score Composite score based on criterias and quality of work observed.
0100
GVGE
Competitive Rates Processor's ability to provide competitive pricing rates. Reliability Processor's overall reliability in service and processing. Efficiency Processor's overall ability to provide an efficient service with the least amount of inconvenience. Variance The processor's ability to provide a variation of services and options to meet the needs of their customers. Customer Support Processor's ability to communicate effectively with their customers. Change in Rank Indicates shift in rank from previous month's rank.
1st Award
Pivotal Payments

Melville, New York Jason Tait 877-462-7486_ Visit Pivotal Payments File A Complaint
Commend This Vendor
2003 Over $100 million Above 100 60,000 95% 100% Organo Gold, Bookit.com, Rotary Club, BECQ Security Group, Brand Source
100%
100 100 100 100 100 NC More Info
2nd Award
Merchants Bancard, Inc. (MBN)

Valencia, California Jerry Cain 877-771-4629_ Visit Merchants Bancard, Inc. (MBN) File A Complaint
Commend This Vendor
1988 Over $100 million 26 - 50 10,500+ 96% 98% Confidential
99.6%
99 100 100 99 100 NC More Info
3rd Award
Yoozy

Carrollton, Texas Tina Amin 469-737-8583 _ Visit Yoozy File A Complaint
Commend This Vendor
2004 $1 - $10 million 26 - 50 2500+ 95% 100% Confidential
99.2%
99 100 98 99 100 NC More Info
4
Credit Card Processing Specialists

Grandville, Michigan Mike Konig 877-554-5853_ Visit Credit Card Processing Specialists File A Complaint
Commend This Vendor
2010 $1 - $10 million 26 - 50 1,000+ 98% 99% Ace Hardware, Discovery Network, South Central Pallets, Advance Auto Parts, Main Street Technologies
99%
97 99 100 99 100 NC More Info
5
Leap Payments

Agoura Hills, California Will Detterman 800-993-6300_ Visit Leap Payments File A Complaint
Commend This Vendor
2007 $10 - $50 million 26 - 50 2,500+ 99% 99% PetSmart, Yellow Cab, Buy Direct, Best Western Hotels, H&R Block
98.6%
99 100 99 98 97 NC More Info
6
Merchant Warehouse

Boston, Massachusetts Andrew Blair 800-749-2173_ Visit Merchant Warehouse File A Complaint
Commend This Vendor
1998 Over $100 million Above 100 100,000+ 98% 99% Popcorn Paws, By Brooklyn, The Orchard, Lightspeed, Retail Proo
98.4%
100 99 96 97 100 NC More Info
7
360 Payment Solutions, Inc.

San Jose, California Lisa Coyle 408-295-8360_ Visit 360 Payment Solutions, Inc. File A Complaint
Commend This Vendor
2013 $1 - $10 million 11 - 25 50+ 96% 0% Sturken Automotive, 55 South Restaurant, Dynamic Sport & Social Club
98.2%
100 98 99 98 96 NC More Info
8
CPN USA

Phoenix, Arizona Merchant Services 800-750-7544_ Visit CPN USA File A Complaint
Commend This Vendor
2006 Over $100 million Above 100 10,000 + 90% 98% Confidential
98.4%
96 100 98 100 98 NC More Info
9
Merchant One

Miami Beach, Florida Jim Saka 888-205-3473 _ Visit Merchant One File A Complaint
Commend This Vendor
2004 $10 - $50 million 26 - 50 500+ 93% 98% Proxy1media, Paul Mitchell, mytickerscript.com, H&K Furniture, Breuners
97.6%
95 99 96 100 98 NC More Info
10
chasepaymentech.com

Dallas, Texas Angela Cutrer 888-843-0885_ Visit chasepaymentech.com File A Complaint
Commend This Vendor
1985 Over $100 million Above 100 10,000+ 94% 98% Meineke Dealers Association
97.2%
97 98 97 98 96 NC More Info
11
BluePay Processing

Naperville, Illinois Bill Schlunz 866-495-0423_ Visit BluePay Processing File A Complaint
Commend This Vendor
2002 Under $1 million 11 - 25 54 88% 98% Magento Enterprise, Arizona Dental Association, DICE Corporation, Clip, Monchilla
96.8%
96 98 97 96 97 NC More Info
12
PPS Merchant Services

Lombard, Illinois Joel Hurley 866-752-9169_ Visit PPS Merchant Services File A Complaint
Commend This Vendor
2010 $1 - $10 million 1 - 10 64 87% 98% Confidential
96.6%
98 97 96 95 97 NC More Info
13
Merchant Credit Card

Rumson, New Jersey Confidential 888-722-955_ Visit Merchant Credit Card File A Complaint
Commend This Vendor
2001 $50 - $100 million 1 - 10 140 93% 98% Confidential
96.2%
96 97 96 97 95 NC More Info
14
EPX

Wilmington, Delaware Rick Dressel 866- 581-5239._ Visit EPX File A Complaint
Commend This Vendor
1996 $1 - $10 million 51 - 100 34+ 95% 98% Confidential
95.4%
95 93 97 97 95 NC More Info
15
Prolific Business Solutions

Scottsdale, Arizona Sales Support 877-777-7149_ Visit Prolific Business Solutions File A Complaint
Commend This Vendor
2005 $1 - $10 million Above 100 300+ 93% 98% Confidential
94.8%
94 96 94 94 96 NC More Info
16
iTransact

Farmington, Utah Stephen Hall 801-298-1212_ Visit iTransact File A Complaint
Commend This Vendor
1994 $50 - $100 million 26 - 50 100+ 98% 90% Godfather’s Pizza, Determination Outdoors, Productivity Solutions, Inc., Zions Bank
94%
92 95 94 94 95 NC More Info
17
Vault Acquiring Solutions

Agoura Hills, California Angelito Ovenson 818-477-3922_ Visit Vault Acquiring Solutions File A Complaint
Commend This Vendor
2011 $1 - $10 million 1 - 10 120 92% 98% Confidential
93.4%
94 93 95 92 93 NC More Info
18
Merchant e-Solutions

Redwood City, California Sharif M. Bayyari 866-663-6132_ Visit Merchant e-Solutions File A Complaint
Commend This Vendor
1999 Over $100 million Above 100 65,000 89% 98% Confidential
92.6%
93 94 93 91 92 NC More Info
19
The Transaction Group

Jacksonville Beach, Florida Michael L. Rupkalvis 877-238-3525_ Visit The Transaction Group File A Complaint
Commend This Vendor
2003 $50 - $100 million 51 - 100 258 90% 97% ExerciseToHeal.com, Legift.com, Baja Nights Jewelry, creditcardproce ssing.org
92%
91 93 92 91 93 NC More Info
20
Merchant Express

Hauppauge, New York Merchants Sales 631-840-6900_ Visit Merchant Express File A Complaint
Commend This Vendor
1998 Over $100 million Above 100 200+ 90% 80% Confidential
91.4%
93 88 91 92 93 NC More Info
21
ISD Corporation

Naples, Florida Philip G. Heasley 402-390-7600_ Visit ISD Corporation File A Complaint
Commend This Vendor
1980 $50 - $100 million 26 - 50 58 90% 98% Banca Sella, Barclay card, National, Moneris Solutions, Absa
90.8%
92 90 91 89 92 NC More Info
22
Everest Merchant Services

New York, New York Albert Faivush 877-554-4593_ Visit Everest Merchant Services File A Complaint
Commend This Vendor
2010 $1 - $10 million 1 - 10 100+ 93% 98% Confidential
90.4%
91 92 89 89 91 NC More Info
23
ISTS Worldwide

Fremont, California Viren Rana 510-794-1400_ Visit ISTS Worldwide File A Complaint
Commend This Vendor
2002 $50 - $100 million 26 - 50 200+ 93% 98% Confidential
89.8%
89 91 90 88 91 NC More Info
24
Signature Card Services

West Hollywood, California Cliff Teston 888-334-2284_ Visit Signature Card Services File A Complaint
Commend This Vendor
1997 $10 - $50 million 11 - 25 49+ 91% 98% Confidential
89.4%
88 89 91 89 90 NC More Info
25
Hanse Orga International Corp.

Ann Arbor, Michigan Moussa Soukal 734-302-3000_ Visit Hanse Orga International Corp. File A Complaint
Commend This Vendor
2008 $10 - $50 million 11 - 25 32+ 92% 98% Philips Lighting, Perfetti van Melle, Warsteiner Brewery
88.8%
89 88 88 90 89 NC More Info
26
Better Merchant Rates

Roselle, Illinois Thomas Krygier 888-391-5901_ Visit Better Merchant Rates File A Complaint
Commend This Vendor
2008 $10 - $50 million 11 - 25 34+ 90% 98% Confidential
88%
89 88 89 87 87 NC More Info
27
Retail Lockbox

Seattle, Washington Craig Dawson 206-624-2871_ Visit Retail Lockbox File A Complaint
Commend This Vendor
1994 $10 - $50 million 26 - 50 100+ 89% 98% Confidential
87.2%
87 89 86 86 88 NC More Info
28
Idology

Atlanta, Georgia Jodi Florence 866-520-1234_ Visit Idology File A Complaint
Commend This Vendor
2003 $50 - $100 million 51 - 100 54 90% 98% Arcot, IP Commerce, arx.com, aurionPro, iovation
86.8%
86 86 88 86 88 NC More Info
29
E-Commerce Exchange (ECX)

Smithtown, New York Confidential 800-639-6644_ Visit E-Commerce Exchange (ECX) File A Complaint
Commend This Vendor
2005 $50 - $100 million 26 - 50 87 89% 95% Nikjak & Sons, InterScot Network Ltd., northwestbazaar.com, CustomCare, mjbselfprotecti on.com
86.2%
83 87 88 85 88 NC More Info
30
Advanced Merchant Group

Feasterville, Pennsylvania Mike Wiener +1-8779979473_ Visit Advanced Merchant Group File A Complaint
Commend This Vendor
2001 $10 - $50 million 11 - 25 300+ 97% 98% Confidential
85.6%
87 84 87 86 84 NC More Info

Evaluation Criteria for Retail Processing

The independent authority on credit card processors, topcreditcardprocessors.com, is a research firm dedicated to identifying and ranking the best credit card processors in the United States. Through an in-depth vendor analysis, client evaluation, and the use of our proprietary evaluation criteria, we have put together a list of the top retail payment processors. Our analysis delves into a vendor’s business practices and compares them against industry standards to ensure that the service is quality. Often times we connect directly to the clients of a vendor and ask about their overall experience.

There are five key areas which we have identified as significant for retail payment processing services:

Retail payment processing services that don't provide perfect reliability stand to lose sales for a merchant. If transactions are lost and not processed correctly, it makes it impossible to track and keep up with daily costs. In the service industry, meals may go unpaid for or products may be purchased with the merchant never receiving payment. This makes the system extremely unreliable and costs the merchant money in the long run.

Waiting for transactions to go through numerous security filters and other processes slows down the rate which customers can be helped. Many systems allow customization so that low-risk, inexpensive transactions are sent straight through the system. By providing an option to collect credit card information for background processing and immediately sending transactions for less than a certain amount through, it increases the speed and productivity of the system.

Accidental double-charges reflect poorly on the merchant. Customers don't always have disposable income, and if a charge is sent through erroneously for the wrong amount, the merchant might not be able to correct the charge. This means that the merchant must void the sale and the customer might be left with no way to pay for the charge, since a temporary authorization has already been placed on the card. Systems that provide a way to charge against the already approved charge make it more convenient for the customer and merchant.

Detailed reports and measures are expected from any retail payment processing service. These basic reports show the merchant the fees associated with each transaction and make it possible to price items as a result of those fees. Merchants that don't receive accurate statements are left in the dark about the actual per-item transaction costs. Finding a way to decrease those costs, and when necessary lowering or raising prices for customers to accommodate per-item fees makes it possible for merchants to adjust rates as needed.

The more unnecessary features that are available through a retail payment processing service, the higher the chance of an incorrect charge. Simple systems that cashiers and merchants can easily understand how to use rate more highly in an evaluation. Systems that have too many moving parts, whether it is through the actual service provided or the required machine to process transactions score lower, since this doesn't provide customers or merchants with much needed simplicity.

General Queries

  • How did you find your current payment processor?
  • What other payment processors, if any, have you used?
  • How many transactions do you process per month?
  • What would be three things you would change about your experience?
  • Rate your overall experience (1-10; 10 being the highest).

 

Project Specific Queries :

  • What equipment was provided by the processor?
  • What type of point of sale solution has been provided or proposed?
  • Do you utilize any special features or solutions for your business? If so, which ones?
  • What types of payments are processed through your point of sale? How do they differ in terms of authorization and time until money is deposited into your account?
  • Do you have multiple locations? If so, how much assistance did the processor provide in equipping your locations and integrating your service?